Course curriculum

  • 1

    Introduction

    • Introduction and Course Content (9 minutes)

  • 2

    Your Style of Leadership

    • The Legacy of Your Leadership (11 minutes)

    • Re-connect with your Strengths

    • Barriers to Progress (16 minutes)

  • 3

    Identifying the Problem

    • Defining Expectations of Performance, Behaviour and Attendance (11 minutes)

    • Role Model Behaviours

  • 4

    Environment and Planning

    • The Right Environment for Effective Listening (13 minutes)

    • Planning, Preparation and Evidence (12 minutes)

  • 5

    Managing the Difficult Conversation

    • Managing the Conversation (21 minutes)

    • Assertive and Effective Communication

    • Managing Escalating Behaviours (17 minutes)

  • 6

    Achieving Successful Outcomes

    • The Answers Are With Them (21 minutes)

    • Defining Expectations for Change (11 minutes)

    • Monitoring Progress (13 minutes)

  • 7

    Maximise Your Success

    • Personality Type Can Make a Difference

    • Managing Effectively in Relation to Gender and Age (16 minutes)

    • Effective Performance Management to Support Progress (18 minutes)

    • Performance Management - Sample Objectives

  • 8

    Summary, Next Steps and Feedback

    • Summary and Next Steps (8 minutes)

    • Feedback Survey

Change your line management practice today

Line management can feel relentless as you balance your own work with the support of your team. While it can be tempting to ignore the difficult conversations, nothing will change unless you challenge performance, behaviour and attendance issues and support improvements. Based on thirty years of business and management experience, this course can help you to develop a more confident and proactive leadership style. As you manage your team assertively and effectively, you'll recognise great performance and support personal and professional developments to build an engaged and motivated team.