Course curriculum

  • 1


    • Introduction and Course Content (9 minutes)

  • 2

    Your Style of Leadership

    • The Legacy of Your Leadership (11 minutes)

    • Re-connecting with your Strengths

    • Barriers to Progress (16 minutes)

  • 3

    Identifying the Problem

    • Defining Expectations of Performance, Behaviour and Attendance (11 minutes)

    • Role Model Behaviours

  • 4

    Environment and Planning

    • The Right Environment for Effective Listening (13 minutes)

    • Planning, Preparation and Evidence (12 minutes)

  • 5

    Managing the Difficult Conversation

    • Managing the Conversation Effectively (21 minutes)

    • Assertive and Effective Communication

    • Managing Escalating Behaviours (17 minutes)

  • 6

    Achieving Successful Outcomes

    • The Answers Are With Them (21 minutes)

    • Defining Expectations for Change (11 minutes)

    • Monitoring Progress to Achieve Positive Outcomes (13 minutes)

  • 7

    Maximising Your Success

    • Personality Type Can Make a Difference

    • Managing Effectively in Relation to Gender and Age (16 minutes)

    • Effective Performance Management to Support Progress (18 minutes)

    • Performance Management - Sample Objectives

  • 8

    Summary, Next Steps and Feedback

    • Summary and Next Steps (8 minutes)

    • Feedback Survey

Introducing our transformative online programme - Managing Difficult Conversations to Achieve Successful Outcomes

You can master the difficult conversations in your business from today! Designed exclusively for Line Managers and Team Leaders, this comprehensive course equips you with the essential skills and techniques to navigate those challenging conversations with confidence and finesse. Say goodbye to the stress and uncertainty that often accompanies discussions around performance, behaviour, and attendance issues. With our programme, you'll effortlessly develop the ability to address concerns effectively, foster a culture of open and honest communication, and lead conversations that result in collaborative problem-solving and positive outcomes. Embrace the power of effective communication and enhance your leadership skills today!